Shipping & Returns
Shipping
Most in-stock orders are delivered within 10-14 business days, unless otherwise stated. Please allow additional time for orders placed during the holiday season.
Shipping outside EU,UK,US and Switzerland doesn't exist at the moment but you can make a request in the contact form.
Returns & Refunds
Refund , credit or replacement will not be granted unless the product was damaged, or the product does not match the fulfillment information.
In order to request a refund, credit, or replacement, you must send a photograph, a brief explanation of the problem, and your order number to kenza.iatridespro@gmail.com within 30 days of delivery. To be eligible for a return, your item must be defective or unused and in the same condition that you received it. All returned items are subject to inspection prior to processing.
Exchanges
Items can be replaced if they are defective or damaged due to an error. If you need to exchange your item for the same item but a different size, send me an email with your order number at for kenza.iatridespro@gmail.com further instructions. You will be responsible for paying for your own shipping costs for returning your item.